Responding to messages on Facebook is super important, but not all business owners have the time respond in a timely manner. Using messanger bots can not only help you respond quickly to messages, but can also help you grow your business. Here’s 8 tips on how to grow your business by using a Facebook Messenger bot!
Tip #1) Ask/answer the most commonly asked questions? What 5–10 questions can you ask that will help you quickly identify which group the customer belongs in? Ask you sales team and customer service team what questions they commonly get.
Tip #2) Map out your content so it leads people down the right funnel
Tip #3) Make button call to actions and limit options to 2 or 3
Tip #4) This same content mapping can then be used on other platforms like your website or other social channels!
Tip #5) Craft your bots voice and personality, personalize the conversation by using the user’s name
Tip #6) Allow the user to engage with a live person
Tip #7) Run Facebook Messenger ads targeting specific audiences to get them to engage on messenger. Build an automated chatbot journey based on that.
Tip #8) You need a strong social presence to take advantage of this, or you’ll lose market share
Here’s some examples of chatbot content mapping that should give you a good idea of how this works:
Ex for Lead Generation: https://madshot.net/be7eec00d08f.png
Ex for eCommerce: https://madshot.net/9a31df71df3e.png
Ex for Customer Service – https://madshot.net/5cf2bef91faf.png
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#facebookmarketing #facebookmessenger #socialmediamarketing
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Presented by: JB Kellogg
JB Kellogg is the Co-Founder & Co-CEO of Madwire®. Madwire’s brands Marketing 360® and Top Rated Local® are popular platforms used to help small businesses grow. Madwire was founded in 2009 and has since grown to nearly 1,000 people and over 100MM in annual revenue. JB & Co-CEO Joe Kellogg were recognized as Glassdoor’s Highest Rated CEOs for 3 consecutive years (#1 overall in 2016). JB is passionate about small business marketing, leadership, sales, team culture and more and often shares the tips, tricks and strategies he’s learned in life and while growing Madwire.
JB Kellogg on LinkedIn:
https://www.linkedin.com/in/jb-kellogg-8567a029/
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